Knowing something’s wrong with your business processes isn’t the same as knowing what’s wrong, and how to fix it.
The relationship between people, workflows and the business applications you already use is a dynamic landscape. And in complex systems, locating the causes of process bottlenecks and breakdowns is often more a matter of luck than skill.
Your business applications generate large quantities of time and event data about your business processes. The record of actions people take while using such applications, and even the automated steps in your current systems, can produce potentially valuable insights when combined and viewed as a whole.
But trying to discover, monitor and improve processes in a variety of application domains takes more than a clipboard and stopwatch. With business conditions constantly changing, you need a tool that can quickly adapt and comprehensively extract useful knowledge about the history—and future potential—of all your processes.
Discover, analyse and reimagine your processes
Process Mining goes far beyond traditional process analysis methods like interviews, lead time measurement and performance analysis outside the context of the process or organisation.
It examines event data and applies process pattern recognition techniques. Then, it creates process models in a fraction of the time and cost of traditional methods. By helping you view the interaction between the parts of your organisation as a whole, Process Mining helps you:
- Find problems. Locate anomalies even before they become problems.
- Understand root causes. Identify the underlying problems instead of immediately visible symptoms.
- Achieve compliance. Uncover non-compliant situations and uncover incidental non-compliance that would otherwise be impossible to locate.
- Compare performance. Compare departments or similar organisations based on verifiable data, not hunches.
- Validate process changes. Establish baselines for the current situation and use them to determine whether specific changes are effective or not.
- Understand the entire process. Departments often focus on completing their own subtask, unaware of the complete chain of actions that bring a product or service to the customer.
- Gain transparency. Since causes of problems can be identified and seen in the context of the organisation’s overall workflow, employees understand where and why change is needed.
The real impact of process mining is all about people. Continuous process improvement leads to more satisfied customers, providing a competitive advantage for your company. And by challenging assumptions about how employees work together, it can point the way to more effectively deploying your most valuable asset.
Ultimately, process mining can turn process improvement from an occasional, resource-intensive, disruptive effort into routine upkeep of your daily operation.